Welcome to PearCheck – your AI-powered platform for verifying customers and businesses. This guide walks you through key tasks in the web portal: generating links, uploading IDs, and capturing selfies.

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Getting Started

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Access the Portal

  1. After onboarding, check your email (including spam) for a password setup link from noreply@pearcheck.com.
  2. Go to: https://app.pearcheck.com and log in with your registered account

Once logged in, you’ll land on the Dashboard. Use the sidebar to access key sections:

  1. KYC Verification – for verifying individuals
  2. KYB Verification – for verifying businesses
  3. CRB Verification – for checking credit status

You can send users a link to complete document or biometric verification

Steps:

  1. Go to KYC/KYB Verification from the sidebar.
  2. Click Generate Link.
  3. Choose the type: Document Verification or Biometric Verification.
  4. Click Generate Link.
  5. Copy the generated link or toggle Send to recipient to have it sent directly.
Use this when you’re onboarding users remotely.

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Upload an ID Document (Document Verification)

You can verify a user by uploading their ID directly.

Steps:

  1. Click Document Verification.
  2. Click Get Started on the pop-up.
  3. Choose the user’s country.
  4. Select the document type (e.g., Passport, National ID).
  5. Upload a clear photo or scan of the ID.
  6. Click Submit.
Use a well-lit photo with all ID corners visible.

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Capture a Selfie (Biometric Verification)

Biometric verification captures a live selfie to confirm identity.

Steps

  1. Click Biometric Verification.
  2. Click Get Started.
  3. Allow camera access if prompted.
  4. Follow the instructions to center the face.
  5. Capture selfie → Confirm preview → Submit.
Use natural lighting, no hats or sunglasses.

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KYB – Business Verification

PearCheck’s KYB module helps verify registered businesses and assess risk through a step- by-step data capture and document verification process.

  • Generate KYB Link: Navigate to KYB Verification > Generate Link, select KYB, and enter the email of the business contact.

  • Start Verification Manually: Click Business Verification + AML, then click Get Started.

Steps:

  1. Choose the business’s country.
  2. Select business document type (e.g., registration certificate).
  3. Upload business documents and any director/owner ID if required.
  4. Click Submit.

The KYB dashboard tracks:

  • Country, Business Name, Date Uploaded
  • Result, Status (In-progress, Completed, Failed)
  • Risk Level (based on AML checks)

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Administrator & Back-office Verification Workflow

Managing Verifications:

Administrators can review, approve, or reject submissions directly within the portal.

Steps:

  1. Navigate to KYC/KYB Verification.
  2. Click on any In-progress or Failed record to review details.
  3. Click Approve to confirm the verification if details match.
  4. Click Reject and provide a reason (e.g., mismatch, unclear ID) if applicable.
All approvals and rejections are logged in the system audit trail.

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Role-Based Access

PearCheck supports multiple user roles:

  • Admin: Full access to all features, verification decisions, and reporting.
  • Verifier: Can initiate and review verifications but cannot approve/reject.

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Image Blacklist Feature

Administrators can flag and blacklist fraudulent or reused ID images.

Steps:

  1. From a verification detail screen, click Flag Image.
  2. Select reason (e.g., duplicate, invalid).
  3. Flagged images will be added to a system-wide blacklist.

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Audit Trail & Reports

  • Every user action (uploads, approvals, rejections) is logged.
  • Admins can export logs and audit reports from the Dashboard or Reports section.
  • Reports include timestamps, user IDs, and outcome summaries.

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Statuses Explained

Each verification will appear under KYC/KYB Verification with a status:

  • Completed – Verification successful.
  • In-progress – Awaiting user action.
  • Failed – Something went wrong (e.g., blurry image, expired ID). Use the status filters to track progress.

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Need Help?

  • Website: www.pearcheck.com
  • Email: support@pearcheck.com
  • Nigeria: +234 807 000 0000
  • UK: +44 7513 073483
  • US: +1 (517) 755-6070
  • US Address: 600 Guadalupe st, Austin Texas USA
  • Uganda Address: 28 Wampewo Close, Kololo, P .O. Box 125685, Kampala